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Frequently Asked Questions

Store Hours & Locations

Where are your stores located?

AAA CRS INC, WayFaith.com – Shop.

What are your store hours? click here.

Most stores operate from 9 am to 7:30 pm Mondays through Fridays on Saturdays from 9 am to 3 pm and Sundays from 11 am to 2 pm. For details on the store nearest you, click here

Order Status

What’s the status of my online order?

Every online order is processed with the highest care to ensure accuracy, speed, and ultimate satisfaction by the consumer. As your order is processed, you will receive an email notification updating you on the status of the delivery. To check the status of your order, click here.

How can I track my order?

We have 4 ways to track your order:

  1. Click here to visit our Online Order Tracker. Then, just enter your tracking number and transaction date.
  2. If you set up an online account, just click here to log in to your account and view your order history.
  3. You can also click here to contact us via a web submission.
  4. You can still use the phone during business hours. Click here to find the number to the store near you or reach our customer service hotline.

Returns

How do I return something I purchased online?

Online returns are easy. Click here to view our Online Return Policy with instructions on how to return your item(s).

How do I return something I purchased at a AAA CRS INC, WayFaith.com – Shop Store?

Most items are backed by our 30-day guarantee. Just bring back the item(s) purchased along with all the packaging, accessories, and materials to the store near you. Remember to also bring the original receipt. Certain restrictions apply. Click here to see the full details.

Rebates

I purchased something with a rebate. Where can I find my rebate?

Rebates are easy to find at our Rebate Center. Click here to visit our Rebate Center.

I need to find the manufacturer’s phone number?

AAA CRS INC, WayFaith.com – Shop. is here to help. Just click here to see a listing of manufacturer phone numbers.

Contact Us

What are your phone numbers?

Click at home page or contact us

Do you have an online form to submit an inquiry?

Yes. Just click here and select the topic you’d like to inquire about.

Contact Us

Local Delivery Area

What areas are covered by your local delivery?

AAA CRS INC, WayFaith.com – Shop has local delivery in South Florida and Atlanta, Georgia area.

What’s is your Florida local delivery area?

Our main local delivery area includes Miami-Dade, Broward, and Palm Beach County. We also deliver as far south as Key West, as far north as Cocoa Beach, and to Naples and Fort Myers on the West Coast.

What’s is your Atlanta local delivery area?

Our Atlanta local delivery area is as far north as Dalton and Hiawassee, as far south as Macon and Warner Robins, as far west as Carrolton and Bowdon, and as far east as Augusta and Hartwell.

Payment

What forms of Payment does AAA CRS INC, WayFaith.com – Shop accept?

Cash: – Cash payments are gladly accepted at any of our stores, however, cash payments are not available online.

Personal Checks: – We require valid state-issued identification. AAA CRS INC, WayFaith.com – Shop uses “Electronic Check Acceptance”. After you write your check out to AAA CRS INC, WayFaith.com – Shop, we will electronically transmit your check information to our check authorization service. We will then stamp your check as “VOID” and give the check back to you. Your check will simply be processed through the safe and secure system that banks use today for electronic deposits and payments and you’ll have the same amount of time before your check is presented to your bank. Personal checks are not accepted online.

Credit Cards: (AAA CRS INC, WayFaith.com – Shop, Visa, MasterCard, American Express, Diners Club and Discover) All credit card purchases must be approved by the bank card company. The back of the Credit card must be signed by and accepted by the person whose name is imprinted on the card. We accept Credit Card Payments online and at all our retail locations.

The AAA CRS INC, WayFaith.com – Shop. Credit Card: – Click here for details.
Exclusive benefits for cardholders*: Convenient Monthly Payments, Pay Bills In-Store, Buy with Financing on our website, Special Cardholder Only Promotions, 24/7 Online Account Management and Online Bill Payment.

*Subject to credit approval. Minimum monthly payments required. See program terms and conditions for rewards details. See store for details.

B2B & Commercial Sales

Does AAA CRS INC, WayFaith.com – Shop have a Commercial Sales or B2B Division?

Yes.

AAA CRS INC, WayFaith.com – Shop understands the needs of businesses, government organizations, and educational institutions are different than the regular consumer. These organizations need quotes, special volume pricing, and access to special order items. To learn more or get a quote for your organization, just click the following link:

AAA CRS INC, WayFaith.com – Shop For Business

International Orders

Do you deliver overseas or internationally?

Yes.

AAA CRS INC, WayFaith.com – Shop does accept Internet orders for delivery outside the continental United States. Of course in some cases, international customers may continue to shop online at AAA CRS INC, WayFaith.com – Shop using our Purchase Inquiry system. Contact us.

Do you accept international credit cards?

Yes.

AAA CRS INC, WayFaith.com – Shop does accept most international credit cards from issuing banks located outside the continental United States. While our account system can be processed by Paypal. Online orders using International Credit Cards should allow additional time for proper authorization and approvals.

Freight Forwarders

Do you deliver to freight forwarders?

AAA CRS INC, WayFaith.com – Shop is able to ship to most local freight forwarders and freight consolidators from any of our local stores. NOTE: That some items may not be allowed due to quantity restrictions set forth by the manufacturers.

Florida Export Sales Tax Refund

Can I get a sales tax refund if I export from the state of Florida?

Florida Export Only

AAA CRS INC, WayFaith.com – Shop will be happy to send you a tax credit on your Export Purchase.

MERCHANDISE CANNOT BE PICKED UP OR DELIVERED BY THE CUSTOMER. TAX REFUND WILL BE ISSUED ONLY IF MERCHANDISE IS DELIVERED TO, AND/OR PICKED UP BY, A LICENSED FREIGHT-FORWARDER.

In order to receive your refund, please mail or email a copy of the original Bill of Lading and a copy of your original AAA CRS INC, WayFaith.com – Shop invoice.

Either email the scanned copies to info@wayfaith.com
Scanned copies must be in PDF or TIF format. We cannot accept phone pictures of the documents.

OR MAIL TO:

AAA CRS INC, WayFaith.com – Shop
Attn.: Records Department
19866 NW 65TH CT, Hialeah, Fl 33015

To ensure a refund please be sure the Bill of Lading describes the merchandise purchased, (ex. Appliance, TVs, etc), and the Consignee is the same name as the Sold-to on the AAA CRS INC, WayFaith – Shop receipt.

All refunds will be processed back to the credit card used on the original purchase. If paid by cash, check or wire transfer, a refund check will be issued using the enclosed SELF ADDRESSED STAMPED ENVELOPE.
 
Freight Delivery Restrictions

What level of service is included on a Freight Delivery?

EXCEPTIONAL CARE
Our freight delivery drivers are exceptionally good at handling large items such as Refrigerators, Washers & Dryers, and Large Big Screen TVs. They handle your product with a level of care not found with the high volume package delivery companies. And they do a great job ensuring your item is handled with care throughout its journey cross country.

THRESHOLD DELIVERY
Upon arrival at your destination, they will unload your merchandise with superior care and bring the merchandise up to your first-floor entrance.

EXCLUSIONS
Installation is not included with this level of service. This level of service does not include 2nd floor or greater delivery. It does not include custom in-home placement of the merchandise. (Not applicable to Local Deliveries within 100 miles of an AAA CRS INC, WayFaith.com – Shop, Store.)